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Services > Technology Solutions  > Microsoft Dynamics 365 Implementation and Staff Augmentation

Microsoft Dynamics 365 Implementation and Staff Augmentation

Microsoft Dynamics Implementation and Staff Augmentation

ThinkCap Advisors helps organizations design, implement, and scale Microsoft Dynamics 365 to drive connected customer experiences, operational efficiency, and data-driven decision-making.

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Whether you are implementing Dynamics 365 for the first time, rationalizing a fragmented CRM/ERP landscape, or augmenting your internal delivery teams, our business-first consulting approach and certified Dynamics 365 staff augmentation services help reduce risk, accelerate adoption, and deliver measurable outcomes.

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Microsoft Dynamics Expertise & Platform Capabilities
Core Capabilities

  • Dynamics 365 Sales
    Lead, opportunity, pipeline, and account management

  • Dynamics 365 Customer Service
    Omnichannel service design, case workflows, SLAs, escalation models, and knowledge management.

  • Dynamics 365 Customer Insights
    Segmentation, campaign orchestration, lead nurturing, and customer lifecycle engagement.

  • Field Service Management (Dynamics 365 Field Service)
    Work orders, scheduling, asset management, and mobile workforce enablement.

  • Finance & Operations
    Order-to-cash, procure-to-pay, and financial visibility. Project operations and H.R

  • Business Central

  • Finance, customer, and operations management for small and midsize businesses.

Platform & Technical Capabilities

  • Power Platform (Power Apps, Power Automate, Power BI)
    Low-code extensions, workflow automation, and real-time business insights.

  • Integration & Data Architecture
    Integration with, CRM applications, marketing platforms, and third-party tools.

  • Security, Roles & Governance
    Role-based access, compliance, auditability, and environment governance.

  • Customization & Extensibility
    Plugins, JavaScript, custom entities, APIs, and model-driven or canvas apps.

  • Analytics & Optimization
    Dashboards, KPIs, and actionable reporting

Microsoft Dynamics Implementation – Our Approach

Discovery & Process Fitment

Workshops and current-state assessment to map business processes, pain points, and KPIs to Dynamics 365 capabilities.

Solution Architecture & Roadmap

Designing a scalable solution blueprint covering ERP, CRM apps, Power Platform, integrations, security, and data flows.

Configure, Build & Deploy

Configuration, custom development, integrations, data migration, and iterative testing using agile delivery.

Adoption, Training & Change Management

Role-based training, SOPs, governance models, and change enablement to drive user adoption.

Operate, Optimize & Scale

Post-go-live support, performance tuningand continuous improvement roadmap.

Microsoft Dynamics Staff Augmentation

As Dynamics 365 programs evolve, organizations often need flexible access to experienced specialists. ThinkCap Advisors provides certified Dynamics 365 professionals who integrate seamlessly with your internal teams.

Roles We Provide

  • Dynamics 365 Solution Architects — End-to-end Dynamics 365 and Power Platform design.

  • Dynamics 365 Functional Consultants — Sales, Service, Marketing, Field Service modules.

  • Dynamics 365 Technical Consultants & Developers — Customizations, plugins, integrations.

  • Power Platform Specialists — Power Apps, Power Automate, Power BI.

  • QA & Automation Engineers — Functional, regression, and UAT support.

  • Business Analysts & Change Leads — Process mapping, documentation, and adoption.

The Process

  1. Contract scope or JD finalization.

  2. Consultant shortlisting (profiles + certification validation).

  3. Client interviews and final selection.

  4. Structured onboarding (tools, access, reporting cadence).

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Engagement models

  1. Short-term contract — Support packs for 100, 200, 300 hours or 3-6 months engagements

  2. Long-term augment — dedicated remote consultants embedded in your team.

  3. Team-as-a-Service — a managed pod (PM, Dev, QA, BA) for full scale delivery

Engagement Model

  • Short-term contract — Support packs for 100, 200, 300 hours or 3-6 months engagements

  • Long-term augment — dedicated remoteconsultants embedded in your team.

  • Team-as-a-Service — a managed pod (PM, Dev, QA, BA) for full scale delivery

Microsoft Dynamics Staff Augmentation Pricing

We offer flexible and transparent engagement options:

  • Time & Materials — Ideal for discovery, optimization, and evolving requirements.

  • Monthly Retainers — Long-term augmentation, managed teams, or support pods.

 

Each engagement includes defined SLAs, acceptance criteria, governance checkpoints, and an onboarding checklist to ensure immediate productivity.

Let's Connect To Discuss Your Requirements

FAQs

The Answers You Need

What is included in Microsoft Dynamics 365 implementation services?

Microsoft Dynamics 365 implementation services typically include business process discovery, solution architecture, system configuration, integrations, data migration, testing, user training, and post-go-live support.

How long does a Microsoft Dynamics 365 implementation take?

The duration of a Microsoft Dynamics 365 implementation depends on the scope, modules involved (Sales, Customer Service, Finance & Operations, Business Central, etc.), integrations, and customization requirements. A structured discovery and roadmap phase helps define realistic timelines and reduce delivery risk.

What is Microsoft Dynamics 365 staff augmentation and when is it needed?

Microsoft Dynamics 365 staff augmentation provides certified functional, technical, and Power Platform experts on a flexible basis to support internal teams. Organizations typically use staff augmentation during new implementations, upgrades, rollouts across regions, backlog acceleration, or when niche skills (Power BI, integrations, plugins) are required without hiring full-time resources.

What roles are available under Dynamics 365 staff augmentation services?

Dynamics 365 staff augmentation services can include Solution Architects, Functional Consultants (Sales, Service, Field Service, Finance), Technical Consultants, Power Platform specialists, QA engineers, and Business Analysts. These professionals work as an extension of your internal team, following your governance model, tools, and delivery cadence.

How does ThinkCap Advisors structure engagement and pricing for Microsoft Dynamics 365 services?

ThinkCap Advisors offers flexible and transparent engagement and pricing models for Microsoft Dynamics 365 implementation and staff augmentation, including Time & Materials (T&M) for discovery, optimization, and evolving requirements, as well as monthly retainers for long-term staff augmentation, managed teams, and support engagements.

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Clients we have worked with

At ThinkCap, we value each client relationship. We are proud to have partnered with some of the industry leaders, start-ups & innovative companies for their growth, sustainability, stability and prowess. We have led, walked with and founded new markets for more than 100 brands in the last few years. Here are a few of them.

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