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Why choose us for Customer Experience?

Our customer experience consultants at ThinkCap Advisors create a customer experience strategy by studying the customer journey, identifying experience inconsistencies, and implementing a step-by-step improvement mechanism with the help of personnel and technology interventions. These efforts create happy customers and an outstanding customer experience delivery team. 

Let's Connect To Discuss Your Requirements

Map out the customer journey across channels and processes of marketing, sales and customer service. Assess the current customer experience and create actionable work items which will help deliver a superior customer experience

Work on the UI /UX and CTAs of your platforms, web assets and applications to improve customer interaction with your products and the brand

Implement an omnichannel interaction framework with the support of technology to uncover sales and customer support opportunities which will, in turn, reduce time to sell & service and reduce negative escalations considerably

Measure customer experience outcomes through periodic surveys and an NPS (Net Promoter Score) system

Deploy software applications including CRM, Cloud Telephony, Bots and cross channel solutions to automate and improve customer experience across platforms and functions of marketing, sales and service

Our Key Customer Experience Services?

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Strategies > Business Consulting > Customer Experience

Customer Experience

Clients we have worked with

At ThinkCap, we value partnerships more than delivery. We are proud to have partnered with some of the industry leaders for their growth, sustainability, stability and prowess. We have led, walked with and founded new markets for more than 100 brands in the last few years. Here are a few of them.

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