Partnering for Impact: The Role of CSR Consulting Services Firms in NGO Due Diligence
Corporate social responsibility (CSR) consulting services firms are playing an increasingly important role in helping companies navigate...
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Why choose us for Customer Experience?
​Our customer experience consultants at ThinkCap Advisors create a customer experience strategy by studying the customer journey, identifying experience inconsistencies, and implementing a step-by-step improvement mechanism with the help of personnel and technology interventions. These efforts create happy customers and an outstanding customer experience delivery team.
Map out the customer journey across channels and processes of marketing, sales and customer service. Assess the current customer experience and create actionable work items which will help deliver a superior customer experience
Work on the UI /UX and CTAs of your platforms, web assets and applications to improve customer interaction with your products and the brand
Implement an omnichannel interaction framework with the support of technology to uncover sales and customer support opportunities which will, in turn, reduce time to sell & service and reduce negative escalations considerably
Measure customer experience outcomes through periodic surveys and an NPS (Net Promoter Score) system
Deploy software applications including CRM, Cloud Telephony, Bots and cross channel solutions to automate and improve customer experience across platforms and functions of marketing, sales and service
Our Key Customer Experience Services?
Clients we have worked with
At ThinkCap, we value partnerships more than delivery. We are proud to have partnered with some of the industry leaders for their growth, sustainability, stability and prowess. We have led, walked with and founded new markets for more than 100 brands in the last few years. Here are a few of them.
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