New CSR Regime – Will It Be a Game Changer?

When the Corporate Social Responsibility (‘CSR’) regulations were initially promulgated in 2014, it was being viewed, by some segments of the society, as an attempt to shift the government’s responsibilities to Indian corporates. Some even termed it as forced recovery – akin to taxes & levies. Admittedly, India was the first country to introduce such requirements in legislation, with no precedence available.

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Make Your SAAS NPS Meaningful with a Customer Referral Program

So everybody is in love with NPS. NPS is an industry-accepted parameter of how a SAAS software is adopted, used, and recommended. Great statistic to show as part of customer success performance, investor presentations, and CEO reviews. But there is also an alternate debate going on in the SAAS world. Is NPS Dying? Is it just a mere statistic? What is the tangible benefit of NPS? How can it be measured?

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